Quality customer service
Whether an organization is small or large, whether it has been around for years or is just a new business, quality customer service is an integral part of any company’s success. Without clients, customers and patrons, where would a business be?
Quality customer service means listening, evaluating the customer’s needs, answering all questions, and knowing your product. Good customer service creates a loyal customer who will not only come back to your business again but also who will spread word of mouth about your business.
Based on the concept of providing adult education and support within the distance learning environment, OWL support staff recognizes the intellectual interests of new and advanced users alike and we understand the frustrations that you may face along the way.
Do you remember what real Customer Service was like — we do too!
In today’s face paced world, live one-to-one support and assistance is hard to come by. At OWL, when you purchase a product, you also gain our undivided attention.
Instructors have the experience and knowledge to provide superior instructional support. To stay current and keep you informed of the latest technology, our Instructional staff are constantly learning and incorporating new applications.
Technicians that are highly skilled with years of knowledge and experience in all types of technology can fix lists of problems, give sound advice; whether you need advice on a new computer, need to install a network printer or just want to learn how to really use your iPhone® or software package, we are here to help.
Superior customer service experiences are the driving force of customer satisfaction and retention — that is why we design and carry out our business practices with you in mind. No frustrating answering machines to deal with. Real live people who deliver assistance the way they would like to receive it. This means respect, patience, integrity, kindness, and genuine trust-worthiness.
And did you know? CARP members will receive a 10% discount on courses, have access to dedicated toll-free personal service, receive exclusive offers throughout the year, and extended 30-day access and support on all courses.
Not a CARP member? Not to worry, with only two weeks of training courses from OWL, you get the added bonus of a CARP membership — we will pay for your one year CARP membership.
To learn more, simply call toll-free 1-888-219-5554 or visit our website www.owl55.ca