Two approaches to air safety
Announcements this week by two major airlines show that approaches to customer service and safety can be as different as Poland and Britain. Poland’s state-run LOT airline has a simple solution to the Y2K problem: it’s cancelling all flights on Jan. 1, 2000. Andrzej Wysocki, LOT’s director of public relations, emphasized that the flights are being grounded because of “light demand”. To prove his point, he said that in recent years Poland’s national airline has canceled up to 90 percent of its flights on Christmas and New Year’s Day because of low demand, and would do the same for Y2K Day.
According to Mr. Wysocki, the airline is “well prepared for Y2K. It simply does not pay to fly when you have six people on board.” True enough, but cancellations like this don’t engender confidence in this passenger.
Meanwhile, British Airways is to be commended for attempting to address the old problem of the safety of infants and small children travelling by air. The airline is introducing what it claims is the world’s first airline seat designed for infants and toddlers under age two. The seats will be introduced on longhaul flights in all classes beginning Aug. 1, 1999.